Store Policy

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Pricing and Specifications

All information regarding pricing, products and services is subject to change.  Cindarn Packaging reserves the right to make adjustments to pricing and products for reasons, including, but not limited to, changing market conditions, discontinuation and unavailability.

Prices listed are net and do not include shipping charges, handling fees and taxes.  Those customers who claim exemption from taxes are responsible for providing Cindarn Packaging with the necessary documentation at the time of purchase or taxes will be added to their order.  Cindarn Packaging strives to maintain prices at the lowest level.  Occasionally, prices change without notice due to circumstances beyond our control.

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Shipping

All products are shipped F.O.B. Cindarn warehouse (Baltimore, MD).  UPS Ground shipping is used for all orders through www.cindarn.com.  However, if you require expedited shipping or other special delivery requests, please contact us at (410) 848-7558. We are happy to arrange deliveries via any delivery service you may request and can also arrange for you to make your own pickup.

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Returns

If for any reason you are dissatisfied with a purchase you made from Cindarn Packaging, you may return the merchandise within 30 days. Please contact customer service at 410-848-7558 for an authorization number. 

 

Customers will be responsible for shipping charges on cancelled orders.  Due to their nature, custom and made-to-order products cannot be accepted for return unless the product was initially defective.

 

If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier to be forwarded to you within 10 business days.  Forward the inspection report and original packing list to Cindarn Packaging and we will file a claim on your behalf and immediately replace the damaged item(s).  If a product is damaged during delivery to you via UPS, you must note the extent of the damage on the back of the packing list.  Once complete, forward the form to Cindarn Packaging and hold the damaged materials for disposition instruction.  In either of the above cases, it is beneficial to have photographs of the damaged shipment attached to the claim.

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Payment Methods

Cindarn.com accepts most major credit cards. We can also accept check, ACH transfer and wire transfer - Please call (410) 848-7558.